From manual work to automation (alleluia 🙌🏼)

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What we were trying to solve

When I joined Showpad, we had around 400 customers and 2 designers on the Professional services team. Each designer would be responsible for customers by region. Either EMEA or NA.

the problem is that the process itself was taking up to 15 business days to deliver design requests (without counting iterations)

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Before

When I joined Showpad, the work consisted of several micro-processes to design a classic experience inside the platform.

  1. Customer meeting for briefing
  2. Go inside customer instance
  3. Copy the name of the smart folder
  4. Create each icon manually
  5. Upload each icon manually

Classic experience example

Classic experience example

The average time to manually create a smart folder using a custom icon library was about 2 minutes per icon